Privacy Policy for Facility Risk Services

Effective Date: January 1, 2025
Website: https://facilityriskservices.com

1. Introduction

Facility Risk Services (“FRS,” “we,” “us,” or “our”) is a subscription-based online platform that provides digital forms, templates, training content, and tools relating to safety, risk management, facility operations, maintenance, emergency action planning, and other related services. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you access or use www.facilityriskservices.com (the “Site”) and any associated services, forms, or subscription features (collectively, the “Services”).

By accessing or using the Site, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and store the following types of information:

A. Personal Information Provided by You

When you create an account or interact with our Services, we may collect:

  • Name, organization/school/business name, and job title

  • Email address, phone number, or business address

  • Login information and password

  • Payment information (processed through a secure third-party payment processor; we do not store credit card numbers)

  • User-generated data created within our forms and systems

B. Information Entered Into Forms

Subscribers may enter data into various forms including, but not limited to:

  • Emergency Action Plans (EAPs)

  • Incident reports

  • Maintenance and work order forms

  • Medical forms

  • Operational forms and reports

This data may include personal, business, safety, injury, or medical-related information depending on the user’s entry. Users are solely responsible for lawful and appropriate use of these forms and data entries.

C. Automatically Collected Information

We may collect certain technical data automatically when you use the Site, such as:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed and time spent on the Site

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

  • Provide and maintain subscription services and user accounts

  • Customize, improve, and support your user experience

  • Communicate with you regarding your subscription, updates, or security reminders

  • Process payments and manage billing

  • Improve our website functionality, features, and customer support

  • Ensure compliance with legal, safety, and regulatory requirements

We do not sell your personal information.

4. Data Storage and Retention

Facility Risk Services stores submitted form data and user-generated content indefinitely, including after a subscription ends, unless a formal request for deletion is submitted by the subscriber or authorized representative.

We retain data because many clients return to reactivate services and rely on historical reporting, documentation, and long-term safety/maintenance logs.

If you want your data deleted, a request must be made in writing (see “Your Rights & Choices” below).

5. Data Sharing & Disclosure

We do not sell or rent your data. We may share information only in the following situations:

  • Service Providers: Third-party vendors who assist in operating the Site (e.g., payment processors, email services, hosting providers)

  • Legal Requirements: If required to comply with a law, court order, or government request

  • Protection of Users and the Platform: To enforce terms of use, prevent fraud, or protect safety

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Improve user experience

  • Keep users logged in

  • Track usage and performance analytics

Users can control cookie settings via their browser.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect stored data. However, no system is 100% secure. Users are responsible for keeping account passwords confidential and secure.

8. Children’s Privacy

This Site is not intended for use by children under age 13. We do not knowingly collect personal information from children. If you believe a child has entered personal data on our Site, please contact us to remove it.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party sites. Users should review the privacy policies of those sites individually.

10. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access – Request a copy of the data we store about you

  • Correction – Correct inaccurate personal information

  • Deletion – Request removal of your data

  • Account Closure – Cancel your subscription or deactivate your account

Data Deletion Requests: Must be submitted by the account owner or authorized representative to:
– support@smg-usa.com

We may require identity verification for security purposes.

11. International Data Use

If you access the Site outside the United States, you agree that your data may be transferred and processed in the U.S., where privacy laws may differ from your region.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Site after changes indicates acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or your personal data, contact us at:

Facility Risk Services
2216 W. Meadowview Rd, Greensboro, NC 27407
support@smg-usa.com
https://facilityriskservices.com